Service Dispatcher - Warren

Location: Warren MI , US
Department: Warren
Type: Full Time
Experience: Mid Level
Posted: 2025-07-03

Description

Quantum Lift is looking for a Service Dispatcher in our Warren, MI location. This team member works Monday-Friday, first shift hours, and works 40 hours a week with some opportunity for overtime. The person in this position will be responsible for receiving service calls, scheduling and dispatching field service technicians, maintaining records such as labor tickets, work orders, and planned maintenance files.

Compensation starts between $20-25/hour, depending on experience.

Qualifications:
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Customer service experience
  • 3+ years of experience working in an office
  • Experience working in dispatch a plus
  • Problem-solving ability

Position Responsibilities:
Daily:
· Receive service calls from customers
· Dispatch field service technicians.
· Process labor tickets and work orders
· Communicate to customers when we are unable to meet our commitments
· Update all internal communication boards on progress of field service calls
· Communicate to the parts department the needs of the field service technicians
· Review the work in process report for field technicians and close out the work orders as quickly as possible

Weekly:
· Calculate the previous week’s efficiency for the field technicians
· Set up the P.M. call schedule for the next week and contact the customers
· Perform an inspection of the field service vehicles for appearance and safety

Monthly:
· Provide a monthly report on the activities of the field service technicians including the number of calls received, calls completed, average response time, and number of calls still open
· Maintain a record of field service vehicle expenses for fuel, maintenance, and P.M. service

Annually:
· Participate in the annual review process with the service manager
· Provide a report on the current status of all the field service vehicles; including those that need major repairs or replacement

Enjoy These Benefits:
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.

About the Company: Quantum Lift Inc. is a sister company to Morrison Industries. We have provided over 20 years of service to our strong customer base. We are a leading material handling equipment dealer, offering a wide variety of products including LP, diesel and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!

Check us out at Quantum Lift
 

Apply Online

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