Customer Service Representative - Grand Rapids

Location: Grand Rapids MI
Department: Grand Rapids
Type: Full Time
Experience: Entry Level
Posted: 2023-09-15


Triad Service Center is looking to hire an Service Assistant in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior service.

Triad Service Center is a multi-state provider of parts, warranty, maintenance, and service for most makes and models of floor care equipment, and other commercial equipment. Established in 1977, we have 46 years of experience serving the industry. Triad is associated with Morrison Industries.

The position would be primarily Monday-Friday, Full Time around 40hrs/week. Must be able to pass a drug screen, physical, and a background check, as well as have a valid clean driving record.

​ Qualifications and Skills:

  • Discuss Service, Parts, Repairs needed with technicians
  • Work through Questions and Concerns with Customers
  • Mechanically Inclined
  • Previous Working Experience with Parts
  • Positive, Customer Focused Attitude
  • Effective communication skills, both written and verbal
  • Ability to follow through with customers, technicians and team members
  • Be engaging, active and organized
  • Computer skills, intermediate level, including but not limited to Microsoft Office 365 including Outlook, Word and Excel.
  • Comfortable having interaction with customers, on both service and sales information
  • The ability to multi-task in a fast-paced environment, and manage tasks to completion
  • Understanding work flow and process including daily necessary tasks from any of three departments which could include reviewing and approving work orders, looking up and ordering parts and helping with customer quotes
  • Work independently while enjoying the benefits of being a member of a team

All Employees Enjoy a Competitive Benefit Package:

  • Medical, Dental, and Vision Coverage
  • Flexible Spending Account – Medical and Dependent Care
  • 401K Plan with Company Match
  • Company Paid Life Insurance, and Voluntary Life Insurance Options
  • Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
  • Paid Holidays and Generous Paid Time Off Schedule
  • Wellness Resources and More!

Compensation negotiated based on experience, entry level persons with higher level education or equal experience are encouraged to apply including 1-2 years in a retail sales setting with management duties.

Please visit our website www.triadservice.comto learn more about our company. Thank you for your consideration of this opportunity!

Morrison Industries is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, quality of life, competitive benefits, career progression, and so much more. This company is family owned and offers over 70 years of service to our strong customer base.

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