Service Assistant - Kalamazoo

Location: Kalamazoo MI
Department: Kalamazoo
Type: Full Time
Experience: Entry Level
Posted: 2022-08-25


Morrison Industrial Equipment has an opening for the position of Service Assistant in the Kalamazoo Branch area.

Our Service Assistants Typically:

  • Are good listeners and communicators
  • Have a high sense of urgency
  • Capable of making decisions
  • Independent
  • Mechanically inclined
  • Interested in advancement

Daily Responsibilities:

  • Processing of time cards and organizing for weekly payroll
  • Opening of service work orders and dispatching technicians on customer service requests
  • Processing of work orders turned in, while monitoring open work orders and facilitating their completion
  • Proactively contacting customers to provide repair status of units
  • Debriefing with technicians at the end of each day for the purpose of efficient scheduling
  • Repair estimate preparation, presentation, and processing once approved
  • Processing of warranty claims
  • Answering phones and assisting customers with a positive customer focused attitude
  • Assisting with rental inquiries, quotations, set-up and deliveries
  • Have effective communication skills - both verbal and written
  • Intermediate level computer skills including but not limited to Microsoft Office 365 including Outlook, Word and Excel

Our competitive benefit package consists of:

  • Full Medical Coverage including free access, (NO CO-PAY) to MD live!
  • Flex Spending Plan
  • Delta Dental and Vision Coverage
  • Paid Holidays and additional paid time off
  • 401K
  • Company-paid Life Insurance with low cost guaranteed additional coverage

Compensation negotiated based on experience, 1-2 years of experience preferred

About the Company: Morrison Industrial Equipment provides over 65 years of service to our strong customer base. We are a leading material handling equipment dealer, offering a wide variety of products including LP, diesel and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!


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